11:04 PM
12-MONTH REVENUE11:04 PM
$14,206,318
live · all channels
JR
Jess (Marketing)
11:04 PM
subject line ok to send? need your approval before tomorrow 7am

Email is a channel you delegate, not a department you manage. Most agencies have it backwards.
KEEP SCROLLING ↓

You've already figured out the problem yourself.

Your ads work.

ADS MANAGER · LAST 30 DAYS spend $412,806  ·  3.1x ROAS  ·  status: SCALING

Every day those ads run, your list gets bigger. People who raised their hand, gave you their email, and then (mostly) went quiet.

KLAVIYO · LIST GROWTH subscribers 84,212 ▲  ·  purchased: 3%

And you know that list should be producing more than it is.

So you've tried to fix it. Maybe a freelancer, who needed so much review time you'd have been faster writing it yourself.

FREELANCER DRAFT Hey {first_name}! Hope you're having an AMAZING week!!
↳ rewrite. we don't talk like this. see my version below —

Maybe an agency, who sent you a content calendar and asked what you wanted to promote next month, which is a strange question coming from the people you hired to know that.

SLACK MARCH CONTENT CALENDAR
💬 agency: "what would you like to promote in March?"

Maybe you just did it yourself for a while, three campaigns a month, each one written at 11pm in the free time between everything else.

DRAFTS "spring restock email v4"  ·  last edited 11:47 PM
You hired help and received homework.

You don't have an email problem. You have a "who owns email" problem.

The standard agency model is built to give you homework. One strategist spread across 40 accounts won't ever know your customer as well as you do.

So every brief, every campaign idea, every "what's the angle this month" gets routed back to you...

#klaviyo-slack-killmepls0
guru agency · mon 9:02 AM
what's the angle for this month's campaigns?
guru agency · mon 9:41 AM
could you send over the brand guidelines again?
guru agency · tue 8:55 AM
which products should we push in the March calendar?
guru agency · tue 2:18 PM
thoughts on these 3 subject line options?
guru agency · wed 10:07 AM
what was the best seller again?

Your standards are the reason you can't delegate email. They're also the reason you should.

Caleb runs a brand doing eight figures. Before us, he'd tried contractors. His words:

Caleb
Caleb
before
"I was spending just as much time reviewing his work — because my standards were high — than doing it myself."

That's a founder refusing to let mediocre work go out under his name. Fair.

Look at why each attempt failed:

YOUR STANDARD
freelancer
one person, ten clients
agency
one strategist, 40 brands
you · 11:47 PM
one person who knew it
the pod
five people, no bottleneck
The first three fail because one overloaded person can't meet your standard.

Look at how many accounts each one was carrying:

1 : 10the freelancer,
your account is one of ten
1 : 40the guru agency strategist,
your brand is one of forty
1 : 8you, at 11:47 PM,
email is one of eight tentacles
5 : 6our pods,
five specialists, managing six accounts, capped

Three of those are the same picture: one person carrying too much.

It's a structural problem.

The fourth is the only structure where no single person is the bottleneck. And it's the only option that caps how many accounts it takes on, so your account actually gets attention.

That structure has a solution.

THE STRUCTURE

The One-Hour Email Department

We install a five-person email department inside your business, and it runs on one hour of your week. Here's everything in it.

01 · THE POD

Five specialists working for you

STRATEGIST
COPYWRITER
DESIGNER
TECH SPECIALIST
ACCOUNT MANAGER

The same five people taking care of your Klaviyo every week. Our pods runs six Klaviyo accounts maximum.

We don't oversell capacity, so your brand can get the attention it deserves.

For scale: one senior in-house email hire runs about $11,600/mo after benefits. They only have one skill set, plus a new direct report for you to manage.

02 · THE STRATEGY

Principles over tactics

Before we send email one, we build the strategy: avatar research from real customer language, awareness mapping of your list, the macro and micro campaign architecture for your next quarter.

AVATAR RESEARCH
REVIEWS
Judge.meLooxOkendo

"I'd tried three of these before. this is the first one I actually finished."

REDDIT
Reddit

"honestly the price made me wait six months. wish I hadn't."

SURVEYS
ZigpollKno

"bought it for my back. kept it for the sleep."

↓ DISTILLED ↓
recurring objections, ranked0
desire statements, verbatim0
awareness stages mapped5

$7,500 of strategy work, included.

This is the strategy work your past freelancers and agencies dumped back on you.

03 · RESULTS, FAST

First draft within 36 hours

Your first campaign drafts ready 36 hours after our kickoff call

Stephen came to us already burned by an agency that never learned his brand, and less than 36 hours after signing, he was reading drafts:

Stephen
Stephen
hour 35
"Those right away were already 10 times better than anything the previous agency had ever done for us."
04 · YOUR WEEK

We only ask for one hour of your week

You'll get a Slack notification with next two weeks of campaigns, waiting on your thumbs-up.

Our customer approval app opens up. You read the emails and they sound like your brand. You click "approved" and go back to whatever you were actually doing.

TUESDAY · 9:14 AM
Your pod
9:14 AM
Next week's four campaigns are ready.
NEW SUBS
"the drawer test" (welcome angle, no discount)
REPEAT BUYERS
"you're about 9 days out" (reorder window)
NON- BUYERS
"we kept your seat" (winback, story-led)
ENGAGED, NOT BOUGHT
"the question you didn't ask" (objection killer)
9:15 AM · KLAVIYO SORTED.
Caleb
Caleb
months into this rhythm
I don't feel like I need to be an octopus man. It feels like you guys are just responsible for the entire email section."
05 · THE TECHNICAL

Deliverability and list health ownership

Quarterly audits, engagement-based sending, inbox placement tracked as a managed metric instead of discovered as a crisis. $1,500 a month of specialist work, included.

INBOX PLACEMENT · MANAGED METRIC
0.0%
client account average · spam complaints held under 0.05%
Klaviyo Gold Partner
gold partner status is held by a small fraction of Klaviyo agencies, audited annually

We're a Klaviyo Gold Partner, which matters exactly here and almost nowhere else: a badge never ensured a good email, but it means the technical deliverability behind your email revenue is run by people Klaviyo vouches for.

ON THE RECORD
2–10x
client conversion rates vs the Klaviyo peer median, account by account
18 MO
average client tenure — on month-to-month terms, no contracts
36 HRS
average time from signed to first campaign draft
the first one is Klaviyo's data, not ours. screenshots below, unedited.
Klaviyo flow comparison, all flows, client account vs peer median: conversion rate 3.63% vs 1.1%, revenue per recipient $3.70 vs $1.10, click rate slightly below median
ALL FLOWS · CLIENT ACCOUNT · VS KLAVIYO PEER MEDIAN — click rate: below median. conversion: 3.3x median. revenue per recipient: 3.4x median.

The most important number in that screenshot isn't the obvious good one. The click rate sits below the peer median. The conversion rate is 3.3x it. Most agencies would crop that first row out. It's our favorite row on the page.

When the email does the selling before the click, fewer people click, but the ones who click have already decided. Clicks go down, conversion rates go up.

Klaviyo flow comparison, welcome series flows: conversion rate 6.57% vs 1.96% peer median, revenue per recipient $27 vs $7
WELCOME SERIES — conversion 3.4x median · revenue per recipient $27 vs $7
Klaviyo flow comparison, thank you flows: click rate 25.4% vs 5% peer median, revenue per recipient $6.70 vs $0.98
THANK YOU FLOWS — click rate 25.4% vs 5% · revenue per recipient 6.8x median
INCLUDED · 01
$9,500 standaloneINCLUDED

A 23-email flow setup built free at onboarding

Our complete flow system – six core flows, 23 emails, from welcome to winback – installed during onboarding, selling around the clock underneath everything the campaigns do. Every flow, every email, mapped below.

The complete flow architecture: six core flows, 23 emails, from pop-up opt-in through post-purchase and winback

We charge $9,500 for this on its own. Retainer clients get it included, because sending campaigns over broken flows is pouring water into a cracked glass.

INCLUDED · 02
$2,000/mo of researchINCLUDED

The Weekly Mine

Every week, we go into your support inbox and mine it for gold:

Recurring objections, the exact phrases customers use when they hesitate, the questions that show up right before someone buys or right after they don't. That language gets routed straight into your email copy, and the product insights get routed back to you.

YOUR SUPPORT INBOX · THIS WEEK41 CONVERSATIONS READ
TICKET #4118 · TUEhi — before I order, will this actually work if I've already tried the cheaper ones?
TICKET #4123 · WEDlove it, but I almost didn't buy — the page didn't say if you ship to Canada
TICKET #4131 · THUdo you make a travel size? taking mine everywhere lol
↓ EVERY FRIDAY, MINED INTO ↓
Slack
friday 4:30 PM
This week's mine: 41 conversations read. Top objection — "can I combine this with your creatine?" (9 mentions; next Thursday's campaign answers it head-on). New phrase for the bank — "Creatine overload"Product signal for you — 6 people asked for a travel size.

This is where the emails come from, in case you were going to ask. Not "Really Good Emails" or "competitive research" or a swipe file. But your actual customers.

Conviction-building copy begins with customer-understanding systems.

Starts at $5,500 a month.

$11,600/mo
one senior in-house hire
one skill set
one new direct report
from $5,500/mo
five specialists
every skill in the chain
zero management

The exact number depends on send volume and the size of your list — we scope it on the call

If you're spending what most of our clients spend on ads, it's less than two days of ad budget, pointed at the only channel where the traffic is already paid for.

But the honest comparison isn't to other line items. It's to your hour.

WHAT EMAIL COSTS YOU NOW · MONTHLY
your hour, conservatively$500
hours email actually takes15–20
C-level-hours spent$7,500–$10,000
C-level-hours, with us4

A founder or CMO running a brand your size is worth $500 to $1,000 an hour, and email done properly eats 15 to 20 of those hours a month. You can keep spending them, or you can spend one.

GUARANTEES

The 8x Guarantee

If campaigns aren't generating at least 8x the retainer in attributable revenue by day 90, you stop paying until it is.

EMAIL ENGINEERS · INVOICE #791DAY 90
attributable email revenue< 8x retainer
amount due$0
PAUSED UNTIL EARNED

No contract. Leave any month.

The second guarantee backs up the first one. No lock-in, no 12-month commitment, no exit clause to lawyer through. You can leave whenever by giving us a 14-day heads-up.

Our average client stays eighteen months.

We have no contract to trap you, and clients stay anyway.

SEATS
POD 01 · assigned
POD 02 · assigned
POD 03 · assigned
POD 04 · assigned

We run pods with five people each, six accounts each and then the pod is closed. The cap sustains quality.

A seat opens when an account leaves a pod.

Given the eighteen-month average, that's not often.

WHO THIS IS FOR (AND NOT)
THIS WORKS FOR

Brands that are already winning: proven product, working ads, $3M to $30M, a founder or marketing lead who can make a decision without summoning a committee. Email here is fuel on a fire that's already burning.

IT DOESN'T WORK FOR

Brands where every email needs four stakeholders' approval. Good emails require good ideas. And those normally get dilluted to the average (the "safe") through committees.

What's next:

In a 30-minute call we'll look at your list, your flows, and your last 90 days of campaigns. The math normally works. In the case it doesn't, we'll tell you that too. The guarantee makes us honest about who we take.

Five people, organized around your brand. First drafts in 36 hours. Four campaigns a week, minimum, each one aimed at a segment. Your high-converting 23-email flow setup built free. Your customers mined weekly for the words that sell them. One hour of your week , and if email isn't doing 8x the retainer by day 90, you don't pay until it is.

You built the brand. You bought the traffic. The list is sitting there.

One hour a week.

Book the call
Matt Perelli

— Matias "Matt" Perelli

Founder, Email Engineers